Customer Service Representative

ROYAL BATHS MANUFACTURING COMPANY is an EEO employer - M/F/Vets/Disabled

The Customer ServiceRepresentative is responsible for servicing our clients by developing andmaintaining relationships, processing orders, data entry, order organization.The individual must be self-motivated, able to work under pressure in a fastpaced environment.

Duties and Responsibilities

• Buildsrelationships within internal departments and clients to createmutually-beneficial efforts, attitudes, and procedures.

• Resolvesproblems/issues while being helpful and sensitive to clients' needs.

• Answersphones and responds to client requests.

• Liaiseswith credit department on client releases as needed

• Obtainspurchase orders (PO) from client-based systems; verifies PO with order toensure accuracy, and inputs purchase orders into company based software.

• Maintainsand distributes daily schedules for field staff; communicates clientrequirements.

• Schedulesservice calls and troubleshoots with field staff concerning services over thephone.

• Prepare andsend billing documentation for client orders to accounting department

• Otherresponsibilities as assigned by supervisor

Qualifications

Education:

• Equivalent education and/or experience combined.

Experience:

• Minimumof one (1) year customer service experience in a fast-paced environment

• Strongknowledge of computer applications, specifically Microsoft Office Suite.

• Experienceworking in a team environment

• Experience in a fabrication or residential building products industry a plus

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