Customer Service Representative Driven. Empathetic. Sales-Minded. Sound like you? We're looking for a high-energy Customer Service Representative to join our growing team at
Emergency Air , a trusted leader in residential plumbing and HVAC services. If you thrive in a fast-paced environment, know how to connect with people, and love the idea of turning calls into solutions - this could be the perfect fit.
What You'll Do: - Manage high volumes of inbound and outbound calls with professionalism and urgency
- Build trust and empathy with customers while identifying their service needs
- Book appointments and coordinate dispatch for field technicians
- Present service options, upsell memberships, and maximize every customer interaction
- Deliver an exceptional customer experience from first call to follow-up
What We're Looking For: - A go-getter with a strong internal drive to meet and exceed goals
- Excellent communication skills and a natural ability to connect with others
- High emotional intelligence and the ability to stay calm under pressure
- Sales-focused mindset with experience converting calls into opportunities
- Experience in plumbing, HVAC, home services, or a call center is a plus
What We Offer: - $16-$18 per hour base pay
- Schedule: 10 am-7 pm schedule with rotating Saturdays
- Monthly bonuses that could range from $500-$2,500 based on performance
- Full benefits package , including:
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off, Paid Holidays, and more
- Opportunities for growth and advancement
- A positive, team-oriented culture where your success matters
Ready to be the voice of a company that truly makes a difference? Apply now and join the Emergency Air Team.