Position: Customer Service Representative
Location: Hybrid Remote in Palm Beach Gardens, FL
$18 Hourly Based On Experience
Looking to HIRE RIGHT AWAY.
Must Haves:
- 3+ Years of Customer Service Experience
- Organized, reliable, & meet deadlines
- Strong written and verbal communication skills
- Previous Call center experience
Day to Day:
We are looking for a Customer Service Representative to handle escalated troubleshooting calls and provide administrative support. The ideal candidate will have good problem-solving skills and a strong commitment to customer service.
- This position requires independent decision making to respond to and resolve complex billing, customer requests, inquiries or complaints with extensive job knowledge and/or experience in corporate procedures & policies. Provides analytical support for internal customers in the Customer Service business unit. Position emphasizes public relations, effective revenue risk management and provides a variety of information regarding the company. Makes decisions to pay for service recovery up to $250 and assists in claims investigations. Handles situations which may require adaptation of response or extensive research. Provides direction and guidance to less experienced team members. May assist Supervisor with multiple tasks in support of daily operations.