We are looking for a Customer Service Representative to join our growing team. You will be offered a competitive hourly rate of $21/ hour. We will also provide you a comprehensive benefits package.
Yearlong contract to start- Potential for fulltime opportunities.
Training Hours - Monday through Friday 9am -5:30pm EST - Will follow schedule selected at offer time, ONCE TRAINING IS COMPLETED.
Shift options once training is completed: (Please note these times are in EST, schedule will be converted to AZ time)
Tuesday - Saturday 11:30am - 8:00pm EST
Monday - Friday 8H 30L 12:30PM - 9:00 PM
Monday - Friday 8H 30L 1:30 PM - 10:00 PM
Monday - Friday 8H 30L 2:30:00 PM 11:00:00 PM
As a Customer Service Representative you will service and assist high net worth clients with credit products in conjunction with website navigation and support. Handling requests such as; Credit card payments, Rewards redemption, OLB Navigation, Risk Prevention, Documenting client concerns in detail.
Required skills of the Customer Service Representatives:
- Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
- Positive attitude that embracing coaching as an opportunity to improvement in current role
- Ability to handle confidential matters and sensitive information in a responsible manner
- Ambitious and self-motivating
- Must be able to work in a virtual setting on site during training