Position: Customer Service Representative
Department: Customer Service
Reports To: National Customer Service Manager
Salary Type: Hourly ($21.00)
Location: Irwindale, CA
Make a greater impact at Bonduelle Americas. Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.
Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.
Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.
What you will Do:- Oversee without direct supervision the day to day operations of the HR team and manage escalated and complex employee relations issues across the scope of the employment life cycle, while balancing business needs with employee advocacy.
- Partner with the leadership team, supervisors and other staff to identify, strategize and implement improvements in all processes and procedures across the plant. Develop and implement cross-functional projects in line with core company and plant objectives.
- Evaluate and identify learning and training opportunities for leadership and frontline associates; develop training plans and implement training sessions to address gaps or for continuing/ongoing development to meet business needs.
- Directly oversee the Frontline Trainers and Frontline Onboarding Program to ensure effective orientation, retention and employee engagement from Day One.
- Develop frontline communication approaches and strategies in partnership with frontline leadership to ensure positive and proactive communications to the hourly workforce. Support all employee engagement and recognition programs.
- Manage recruitment process for office staff positions.
- Support HR KPI deliverables through reporting and data analytics.
Minimum Qualifications:- Minimum of 4 years of progressive HR experience required; in a manufacturing or distribution center environment is strongly preferred.
- Bachelors or additional relevant work experience is required; Master's degree in Human Resources or Business Administration preferred.
- Bi/multilingual speakers are strongly desired.
Desired Qualifications:- Excellence- ability to deliver consistent quality results through a sense of urgency and taking initiative, while also demonstrating flexibility to meet business needs.
People-minded- ability to foster mutual respect and positive relationships with co-workers, demonstrates listening skills and ensures physical safety of self and others. - Integrity- honors commitments, acts honestly and with accountability.
- Fairness- ensures objectivity and sets a good example for others, contributes to a sense of community within the HR department and with relative stakeholders.
- Trust and Openness- can delegate and contribute to team spirit while allowing others to try new things; promotes "One Team" mentality across the organization.
- Simplicity- promotes common sense, encourages a fun and friendly environment.
Equal Opportunity Employer
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