Customer Service Representative

About Us: Kraus-Anderson Companies were founded more than 100 years ago with the guiding principle of making our clients' needs our first priority. Our goal is to be your agent of choice, solving your difficult problems, whether commercial or personal, with innovative and cutting-edge solutions. At Kraus-Anderson, we are dedicated to fostering a dynamic and inclusive workplace. We believe in empowering our employees and providing them with the tools they need to succeed.

Summary: The Customer Service Representative provides support for the Kraus-Anderson Insurance office and plays an integral part of our growing agency. The Customer Service team provides support to the Front Desk and Executive Assistant with projects, binding proposals, answering calls, and taking inventory of supplies. Additional job duties include processing and issuing certificates for clients, resolving client inquiries, or connecting them to the correct source, and a variety of tasks to ensure smooth operations within the office. This fast-paced position requires the ability to multi-task, communicate effectively (both orally and in writing), and work as a team. This entry level position provides the foundation for a career in the insurance industry and multiple career paths.

Job Details:

Position Title: Customer Service Representative

Position Type: Full-time; Nonexempt

Position Location: Burnsville, MN

Starting Pay: $21.00/hour

Essential Duties and Responsibilities:

1. Understand and actively work toward agency goals and strategies
2. Understand and actively round accounts by offering additional agency services
3. Provide support to the Commercial Lines Department.
   1. Daily Certificate processing.
   2. Process renewal templates, certificates, and auto ID cards.
   3. Daily pulling of documents from carrier sites
4. Backup Support for CSRs, Front Desk and Executive Administrative Assistant to include:
   1. Provide backup support to the Front Desk.
   2. Process mail.
   3. Copy, binding and scanning projects.
   4. Provide support to the Surety Department
   5. Kraus-Anderson internal communication.
   6. Kraus-Anderson Construction Certificate processing as requested
5. Complete additional projects as developed and assigned by your supervisor or management.

Qualifications:

• Ability to multi-task
• Excellent verbal and interpersonal communication skills.
• Ability to work independently and as part of a team.
• Intermediate Windows, MS Office and Adobe skills.
• Customer-focused attitude with a commitment to providing high-quality support.

Why KA?

We offer a challenging, rewarding, and supportive environment where employees are positioned to make a positive impact on our business, our communities, and their own future.

We believe in building leaders. KA offers a wide range of enrichment and professional growth opportunities through KA University and community service opportunities through our KA Has Heart Volunteer Program.

KA offers full time employees (30+ hours) a significant Total Rewards package including:

• Medical insurance Plan Options
• Health Savings Accounts (HSA)
• Flex Spending Accounts (FSA)
• Wellness Program
• KA University Training and Development
• 401(k) Plan
• Company sponsored Short Term and Long Term Disability
• Company sponsored Life/Accidental Death and Dismemberment Insurance
• Time Off including vacation, sick and holiday pay
• Workplace Flexibility
• Paid Parental Leave
• Paid Military Leave for Active Reserve Duty

Along with our employer sponsored plans, we also offer an array of Voluntary Benefits and other perks.

Kraus-Anderson Insurance is an equal opportunity employer.