Customer Service Representative

29th April, 2025

Our retail client Buffalo, NY is seeking a Customer Service Representative to join their team.

This is an onsite/full-time/direct-hire position

Hourly range based on experience: $18-$20/HR

SUMMARY
The Customer Service position requires a dynamic personality, strong phone skills, detail-oriented, order processing, and servicing customers accurately and efficiently.

PRIMARY RESPONSIBILITIES

• Answer and service inbound calls from existing retail accounts.
• Order processing with accuracy and efficiency.
• Respond promptly to customer inquiries.
• Learn and maintain current brand, product, and industry knowledge.
• Works well in a team environment, sharing a common goal.
• General customer service duties.
• Assist throughout the office as necessary
• General customer service duties

KNOWLEDGE AND SKILL REQUIREMENTS

• Ability to multitask, manage time effectively, and be results-oriented.
• Proficient computer skills, including Microsoft Office.
• Ability to interact with customers over the phone and via email.
• Strong verbal and written communication skills.

EXPERIENCE

• Customer service, phones, inside sales, or retail jewelry experience is a plus.

Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.