Customer Service Representative (BOS)

JOB OVERVIEW

The Customer Service Associate (Driver) is responsible for catering aircraft and transporting meals/beverage/equipment to assign flights.

RESPONSIBILITIES

• Gather all necessary equipment for assigned flights.

• Verify flights documentation to ensure correct items are loaded before heading to ramp.

• Interact with other Customer Service team members to identify and resolve problems.

• Interface with flight attendants and provide excellent customer service.

• Show the customers the contents of the carts

• Meet the aircraft in the field

• Confirm position of carts

• Verify carts are packed correctly

• Ensure the customer (flight crew) has everything required to service their customers

• Comply with all operating and safety procedures regarding driving, positioning the unit at the planes, securing the work platform, loading and unloading carts on and off the planes.

• Dispose of domestic and international trash based on CBP regulated guidelines.

• Must have the ability to follow direction, meet tight deadlines, and interact/communicate with vendor airline crew as necessary.

REQUIREMENTS

• Work assigned schedule which may include nights, weekends and holidays.
• Work overtime when required.

• Ability to speak, read and understand English.

• Comply with all work rules and regulations.

• Organizational skills and ability to work under pressure.

• Able to pass a basic written test.

• Ability to handle dry ice

• Pass a DOT Pre-Employment Physical test.

• Pass a criminal background and an airport /TSA background check.

• Wear Personal Protective Equipment as required.

• Must have valid Massachusetts driver's license.

• Must be able to pass SIDA (10 year) background check.

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS:

• Must be able to stand, bend, lift and move intermittently during shift of 8+ hours.

• Must be able to work all shifts including holidays, weekends and overnights

• Must be able to lift 50 lbs. occasionally. Up to 20 lbs. frequently, and/or 10 lbs. constantly. Must be able to work in all types of weather.

• Must be able to use fingers/hands to handle equipment

• Will be exposed to various temperature changes (hot and cold) and noise.

• This position requires to be active, walking, and intense physical activity.

• Will be exposed to various weather condition and heights.