Become a vital part of our team at Foundever, where every interaction is an opportunity to create a positive impact.
Location Requirements: Must live within commuting distance and be able to work within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.
Job Overview Foundever is seeking passionate Technical Customer Service Associates. We prioritize our team members by offering paid training, along with ample chances for growth and advancement. Join a workplace where 84% of our managers are promoted internally. You will provide exceptional and personalized support by assisting customers with a variety of accounting and tax platforms and applications.
What We Value: - Ability to effectively multitask and navigate different screens while assisting customers
- Comfort and efficiency in a fast-paced work environment
- Must be 18 years or older
- High school diploma or GED equivalent
- Must pass a criminal background check
Essential Skills: - Manage inbound customer service calls
- Enhance customer satisfaction through voice, chat, and email communication
- Utilize multiple systems and tools efficiently
- Commitment to ongoing training and personal skill development
Reasons to Join Us: - Compensation: Starting at $16/hour with potential increases above $19.
- Completely paid training
- Comprehensive benefits including medical, dental, life, and vision insurance
- Employee Assistance Program (EAP)
- 401k retirement plan with company match
- Exclusive employee discounts
- Referral bonuses
- Internal mobility with numerous advancement opportunities
About Foundever As a global leader in Customer Experience (CX), Foundever is dedicated to offering the best experiences for some of the world's foremost digital-first brands. With over 150,000 associates worldwide, our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and deliver seamless experiences during critical moments.
Military Support We proudly assist military families through collaborations with Military One Source and various veteran organizations. We appreciate the unique skills and experiences veterans contribute to our workforce.
EEO Statement Foundever is committed to a fair hiring process. We select, develop, and reward employees based on job requirements without regard to race, age, color, religion, sex, national origin, disability, marital status, sexual orientation, or any other protected status. We uphold a policy against discrimination in all employment aspects, including recruitment, hiring, promotion, compensation, benefits, and termination.