DHL Supply Chain is Hiring. At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include:• Scheduling pickups daily via email/booking tool/phone
• Following up with carriers
• Communicating with the customer/carriers if they should need information/paperwork
• Uploading international paperwork via DHL LINK
• Keying in tracking/pro numbers in JDA
• Reprint PDF Edited documents
• Filing
• Escalate SLA risks to Leads/Supervisors
Position: Customer Service Representative
Shift: 9:00AM -; 5:30PM, Monday-Friday
Pay: $20.50 per hour
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:• Be able to manage emails and directing emails to other departments-Parcel, LTL, Inbound/Inventory
• Able to have basic troubleshooting skills
• Able to multi task
• Oral/written communication skills
• Organizational skills
• Collaborating with members of your team
• Able to work in Excel
Be part of the world's largest logistics company.DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada. Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30thday
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.