Overview
Responsible for all customer service and order entry duties including, but not limited to, order entry, inventory inquiries, pricing information, invoicing, and credit memos for domestic customers.
Duties
- Duties include answering phones, data entry of orders/Debits/Credits/RMA's, providing shipment confirmations, invoices and credit memos.
- Manage inbound phone queue to ensure customer calls are handled in a timely manner.
- Provide accurate information on pricing, stock availability, backorders and shipping.
- Maintain organized customer files, hard copies and electronic files as required.
- Cross-train new employees as needed to support onboarding and work transitions.
- Provide product and/or account support.
- Aid during audits by representing the local team during the audit and pull necessary documents.
Job Specifications/Skills
- 3 years' experience in professional Customer Service environment.
- 2+ years' experience in Customer Service.
- 2 years' experience JD Edwards required
- Computer Skills: Intermediate to Advanced knowledge of Microsoft Word, Excel and Outlook.
- Physical ability to lift, move and/or carry minimum of 25 pounds
- High School diploma required; AS degree preferred.
- Travel 5-10%