Customer Service Representative

Primary Responsibility:

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, email and telephone responses, scheduling, and various other clerical duties.

What You'll Do:

• Responds to all customer inquiries and complaints concerning deliveries, orders, shipments, etc.

• Reports customer feedback to management.

• Assists as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

• Assures proper invoicing of accounts by verifying computer-generated invoices.

• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, and greeting visitors.

• Schedule loads and appointments as required.

• Maintain updated reports to ensure all loads are correct and closed on time.

• Assist with refused product and over, short and damaged (OS&D) orders.

• Follow attendance policy, show up for work on time and ready to work assigned shift.

• Perform other duties as required and assigned.