Customer Service Representative

Belen, New Mexico

 Ursus Inc
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JOB TITLE: Customer Service Representative
TOP 3 SKILLS: Customer Service, Data Entry, MS Office
LOCATION: Belen, NM
DURATION: 6 months +
RATE RANGE: $18-20/hour

ESSENTIAL FUNCTIONS:
  • Accurately balance and complete a daily cash report
  • Takes customer orders and provides high-quality customer service as necessary
  • Assists customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality
  • Enters data into the computer as required with speed and accuracy
  • Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
  • Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
  • Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
  • Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
  • Updates customer accounts as needed
  • Corresponds with customers regarding metered billing status
  • Scans and saves service orders, files customer and system service orders
  • Participates in the Company's Continuous Improvement Process
  • Performs other similar duties as assigned
MINIMUM QUALIFICATIONS:
    • High school diploma or GED
    • Five years of customer service experience in an administrative or clerical capacity
    • Excellent customer service skills with a pleasant and professional manner
    • Must be available to work extended hours as required for customer needs
    • Valid State Driver's License
Required Knowledge, Skills, and Abilities:
    • Account skills for compiling adjustment and completing deposits
    • Fast and accurate data entry skills
    • Proficient with Outlook, Microsoft Word and Excel
    • Proficiency required in handling and balancing cash
    • Knowledge of English usage, spelling, grammar, and punctuation
    • Knowledge of office methods and equipment, including filing systems
    • Knowledge of principles and practices of customer service
    • Ability to operate a personal computer and other office equipment
    • Ability to manage multiple tasks accurately and with good humor
    • Ability to take initiative to address and resolve problems
    • Ability to work as a team member
    • Ability to perform procedures in an organized and accurate manner
    • Ability to understand and carry out verbal and written instructions
    • Ability to communicate clearly and concisely both verbally and in writing
    • Ability to use logical and creative thought processes to develop solutions according to written specification and/or verbal instructions
    • Ability to prioritize and perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines

IND123
Date Posted: 02 May 2025
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