Local candidates only, this works on-site Mon-Fri 1pm-9pm in Bedford, MA
Job Title: Call Center Representative
Contract Duration 3+ Months
Hours (1pm - 9pm)
Must Haves:
Bilingual in Spanish and English
Proficiency with MS 365 including Teams, Word, Excel, and Outlook strongly desired
Adaptable to learn new software
Excellent written and verbal communication skills
High School Diploma or equivalent combination of education and experience
Job Description:
Our Client is seeking a Call Center Representative to professionally and courteously represent our clients. In this role, you will provide support and service to our patients through telephone, fax, and mail communications.
Key Responsibilities:
Handle a large volume of patient calls, delivering excellent customer service and maintaining a satisfactory response rate in line with company standards.
- Retrieve voicemail messages and return patient calls within 24 hours; conduct necessary research if required.
- Address patient inquiries via phone, fax, or email; review requests, provide the requested information, or determine the appropriate person to handle the request and forward it accordingly.
- Inform patients of their claim balances upon request.
- Update patients' insurance details in the system and re-bill the new insurance carrier. Update patients' addresses in the system if requested.
- Perform daily mailings of letters to patients and claim forms.