Job Details:
Job Title: Customer Solutions Representative 2
Duration: 17 Months
Location: Irwindale, CA, 91702 - Hybrid
Pay Range: $20 - $23/hour on W2
Education Requirement
- High School Diploma/GED required
Day-to-Day Responsibilities/Workload
- Responsible for clearing payment exceptions pertaining to the electronic payment channels: Electronic Funds Transfer; Authorized Payment Agencies; Direct Payment; Electronic Data Interchange; Quick Check; Credit/Debit Card;
- Helps to resolve payment inquiries received by customers directly and through system generated orders.
- Utilizes internal and external tools designed towards researching payments and determining their intended destination.
- Works with Client banking relationships and vendors to return unidentified payments to the originator when necessary.
- Completes a daily reconciliation between SAP-ISU and the General Ledger using Bank deposit data to validate accurate financial reporting.
- Issues customer refund drafts for lost, stolen, or uncashed refunds. Works to process fraud documents with the appropriate internal groups.
Required Skills/Attributes
- Three (3) years of experience in customer service and resolving customer inquiries.
- Ability to change course when an urgent matter arises.
- Good Written, Verbal and Communication Skills
- Ability to communicate complex issues well both in writing and verbally
Desired Skills/Attributes
- Experience with SAP applications
- Experience with the payment processes and/or banking knowledge.
- Ability to apply logic to a scenario and pull upon previous occurrences