Tiff's Treats: Customer Service Representative - Full-time & Part-time
Location: Remote in Austin, TX (initial on-site training at Tiff's Treats Command Center)
Department Hours: - Monday-Friday: 7:00 AM - 12:00 AM
- Saturday & Sunday: 8:00 AM - 12:00 AM
We are hiring for both full-time and part-time schedules. Candidates must have availability to work within these hours.
Starting Pay: $16.00/hour + Benefits
- Health, Dental, and Vision insurance (for full-time employees, after 90 days)
- Paid personal/sick time
- 401k program (after 6 months)
Training Details: - Monday - Friday; June 9th - June 20th
- Mandatory in-person training
About the Role: As a
Customer Service Representative at Tiff's Treats, you'll play a key role in delivering an exceptional experience to our customers. Whether full-time or part-time, you'll be an important part of our team, helping customers navigate their orders, answering their questions, and solving any issues that arise-all while working remotely.
In this role, you will:
- Provide top-notch service by assisting customers with orders, answering product inquiries, and educating them on our offerings.
- Troubleshoot customer concerns with a positive, solutions-focused attitude to ensure fast and effective resolutions.
- Be a brand champion, creating a friendly and welcoming experience with every customer interaction.
- Handle customer interactions efficiently, whether you're managing a steady stream of calls or focusing on key issues during your shift.
Work from Home Requirements: - Reliable high-speed internet connection.
- Quiet and distraction-free workspace.
- Chromebook/laptop and headset (provided after training).
- Must be able to make it to out Austin office within an hour at any time.
Qualifications: - 1+ years of customer service experience, ideally in a contact center or retail environment.
- Solid computer skills, including experience with tools like PureCloud, Slack, and Google Chrome.
- Excellent typing speed and accuracy.
- Bilingual (English/Spanish) skills are a plus.
Key Responsibilities: - Adhere to all customer service policies and guidelines.
- Consistently meet or exceed performance goals and KPIs as set by management.