Customer Service Representative

Customer Service Representative

Department: Customer Support

Employment Type: Full Time

Location: HQ

Reporting To: Bea Luna

Compensation: $17.00 - $18.00 / hour

Description

At In Charge Electric, we're more than just a workplace-we're a community of dedicated professionals committed to excellence and growth. Our team thrives on a supportive, dynamic culture that values both individual contributions and team success. Driven by our core values-Driven to Win, Whatever It Takes, and Details Matter-we pursue excellence in everything we do. Join our Custom Support team, where your skills will be valued, your hard work rewarded, and your career has room to grow. With top-tier pay opportunities, performance bonuses, and a clear path for advancement, we're here to help you reach your fullest potential.

Job Description:
The Customer Service/Sales Representative is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

Key Responsibilities

• Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
• Update work ticket statuses promptly
• Provide accurate documentation to accounting for billable work
• Efficiently route non-schedule related inquiries to the appropriate person or department
• Update project records in our scheduling software when project documents or purchase orders are submitted
• Coordinate with the Branch Office Managers to ensure the next days' work list and documentation is accurate and in order by the end of the day
• Add appointments to Google Calendar and upload into NetSuite
• When assisting existing customers, as a combined role: identify potential upselling or cross-selling opportunities based on customer needs and proactively present relevant products or services.

Job Requirements

• 2+ years experience in a Customer Service or Sales Representative Role
• Bilingual a major plus
• Excellent, friendly and effective communication skills
• Passionate about delivering exceptional customer experiences
• Positive attitude with an excitement for helping keep the branch teams organized and prepared
• Basic administrative knowledge
• Organized with high attention to detail
• Punctual
• Ability to manage priorities and workflow in a high-volume company environment
• Must be able to type 40 WPM
• Must be willing to undergo a pre-employment criminal, driving and drug screen

Benefits

• Competitive Pay: Earn a strong hourly wage with opportunities for commissions and bonuses.
• Paid Time Off: Enjoy 8 paid holidays and accrue additional PTO for a healthy work-life balance.
• Cutting-Edge Technology: Work with the latest tools and technology in the field.
• Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.

Apply Today:
If you're passionate about delivering excellent customer service we want to hear from you. Join us in providing exceptional electrical solutions with a customer-focused approach