Build your future with Volt.
Volt is immediately hiring for Customer Service Representative (CSR) in Austin, Texas. As a Customer Service Representative, you will:
- Receive, input, and review all orders.
- Communicate in a timely manner with customers, field sales, and internal personnel regarding customer needs via fax, phone, or electronic means.
- Coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
- Establish and maintain liaison relationships with all customers for all products.
- Develop and maintain positive and strong relationships with customers.
- Review backorders and find the required customer demands when necessary.
- Respond to customer inquiries to determine appropriate product literature and pricing schedules; quoting & order entry; ensure on-time deliveries and track delinquencies.
- Administer specified divisional sales policy for order entry, pricing, quoting, and shipping.
- Actively participate in facility WIN Goals and Cost Reduction programs.
- Perform other duties as assigned.
This is a full-time opportunity.
The ideal candidate will have:
- Customer Service experience, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
- Ability to learn parts numbers, and technical and product applications.
- 2-4 year degree preferred.
- Minimum of 2 years customer service experience required.
- Mainframe and PC competency required.
- Strong verbal, written, and interpersonal communication skills.
- Must be a self-starter and motivated.
Pay Rate: $20.00 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) - . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.