Position: Customer Service Representative - Non-exempt
Position Reports to: Customer Service Manager
Job Purpose Summary: To provide an exemplary experience for our customers with service scheduling needs as well as all facets of the service department. All customer Service Representatives must be career-minded professionals that demonstrate and execute duties at a high level of accuracy and excellence.
Key Responsibilities and Accountabilities: - Schedule customers for service needs. Including rescheduling, keeping a quota of invoices produced daily vs how many customers have been scheduled.
- Use mapping technology for all calls. (Microsoft office/Google Maps/Package AI)
- Communicate all pricing, collect payments, review warranty information.
- Assist customer service manager, supervisors, installation, and delivery teams as well as sales teams with customers with specific service requests.
- Maintain several platforms consistently throughout the day.
- Maintain organization and be detail oriented while setting a high-level work pace.
- Maintains a calm and collected demeanor while interacting and researching resolutions to difficult situations with each of your customers.
- Sustains a high call volume with a daily percentage rate of 70% or higher all for calls answered.
- Works as a team and is respectful of others. Assists co-workers as able and is professional and respectful of others time.
- Maintains an excellent attendance record.
Physical Requirements: - Must be able to remain in a stationary position 50%
- Occasionally move about office at times.
- Constantly operates a computer and other office productivity machinery. At times may move office supplies and equipment weighing 10-15 lbs.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Monday through Friday: 8:00 am to 5:00 pm with a 1 hour lunch.
40 hours per week