Customer Service Representative

Join PMG Holding LLC as a Full-Time Customer Service Representative in Auburn Hills, MI, and thrive in a relaxed yet high-performance environment. This onsite opportunity allows you to engage directly with customers, utilizing your excellent interpersonal skills to identify their needs and provide tailored solutions. If you are a multitasker who enjoys hands-on work, this role will keep you energized as you manage transactions and inventory with precision. We value employees who are not only helpful but also enthusiastic about building relationships with our customers.

Join a team where your contributions directly impact customer satisfaction and where you can develop your skills in a supportive atmosphere. Compensation for this exciting role ranges from $21 to $23 an hour, reflecting your skills and experience. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employer Paid Term Life, Short term and Long term disability, fully vested 4% match 401(k), and 11 Paid Holidays. Apply today and be part of a company known for its customer-focused culture.

Day-to-Day as a Customer Service Representative As a Full-Time Customer Service Representative at PMG Holding LLC, you will play a vital role in ensuring customers receive exceptional products and service. Your day will begin with opening the store, preparing your register, and ensuring the store is clean and organized to greet customers promptly. Throughout the day, you will answer inquiries, complete transactions, and process orders with the help of your team, all while maintaining company processes to ensure accuracy. When not directly engaging with customers, you'll utilize your computer proficiency to manage POs, email communications, and fulfill orders, showcasing your multitasking ability. This entry-level role offers a fantastic opportunity for candidates to learn the ins and outs of the industry and discover diverse growth options within our dynamic company.

With excellent interpersonal skills and a helpful demeanor, you'll build lasting relationships with customers while contributing to our customer-focused culture.

Requirements for this Customer Service Representative Job To excel as a Full-Time Customer Service Representative at PMG Holding LLC, several key skills and qualifications are necessary. A positive, energetic, and can-do attitude is vital when representing the company and supporting in-store sales efforts. You'll handle customer inquiries in person, over the phone, and via email, so excellent interpersonal skills are crucial for building and nurturing relationships. You will build a thorough knowledge of our materials and equipment to enable you to provide helpful information to both customers and colleagues.

Strong attention to detail is a must when managing cash register transactions, completing purchase orders, and maintaining an organized sales floor. Proficiency in the Microsoft Suite and other computer applications will aid in your data entry and communication tasks. The role demands excellent time management, organizational skills, and the ability to multitask in a fast-paced environment. A commitment to teamwork and a willingness to take direction will foster a collaborative work style, ensuring customer satisfaction and successful sales transactions.

Qualifications To thrive in this role, you should have experience working in a retail or wholesale environment, assisting customers. Experience with cash and credit card transactions, CRM software, purchase orders, sales orders, and order fulfillment is a plus. Excellent customer service skills, a commitment to working safely and following all policies and procedures, and a drive to succeed are essential. A minimum of 1-3 years of retail/merchandise experience is preferred, along with a high school diploma, GED, or equivalent. You should have excellent organizational skills, time management, prioritization, and multitasking abilities, and an eagerness to learn, grow, and succeed. The ability to work Saturdays during peak season and lift up to 50 lbs is required.

Your Next Step If you think this job aligns with your requirements, then submitting an application is simple. Good luck.

Conducting background checks, employee eligibility verifications, and schedule pre-hire screening requirements, including but not limited to drug testing and physicals is one of the essential duties for this position.