Customer Service Representative

Company Description

About Us

At Captura Hall, we are committed to capturing innovation and turning it into impactful strategies for business growth. As a creative consulting and marketing firm, we provide high-quality branding, campaign execution, and data-driven marketing services for businesses seeking to elevate their presence. Our team values precision, collaboration, and a deep understanding of each client's unique identity. Join us in shaping powerful marketing experiences that leave a lasting impression.

Job Description

Job Description

We are currently seeking a motivated and reliable Customer Service Representative to join our team in Atlanta, GA. The ideal candidate will be responsible for providing outstanding customer support, resolving inquiries efficiently, and ensuring a high level of satisfaction across all client interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
• Provide accurate product and service information
• Resolve customer issues with empathy, accuracy, and efficiency
• Document customer interactions and maintain detailed records
• Collaborate with other departments to ensure client satisfaction
• Identify opportunities for process improvement and customer support enhancement
• Meet performance metrics and service quality standards

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor's degree is a plus
• Proven experience in a customer service or client support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficient in basic computer applications and data entry
• Ability to remain calm and courteous under pressure
• Dependable, punctual, and self-motivated

Additional Information

Benefits

• Competitive salary based on experience ($34,000 - $47,000 per year)
• Opportunities for career advancement and skill development
• Supportive and professional work environment
• Comprehensive training and onboarding
• Paid time off and holidays
• Health, dental, and vision insurance options
• Retirement savings plan