Customer Service Representative

Benefits:

No weekends

Flexible schedule

Benefits/Perks

Competitive Compensation

No weekends

Flexible Scheduling; Store Hours Monday- Friday 9 am-6 pm, Federal Holidays closed.

Career path development

Company Overview The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store services and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

WHAT YOU BRING TO THE TABLE

Previous customer service or sales experience in a retail environment

Exceptional customer service skills

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking - must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

High school diploma or equivalent required

Valid driver's license required

Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software

Ability to work flexible hours

Notary Public certification may be required

WHAT WE EXPECT OF YOU:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by PostNet

Assists customers with their product and service needs in person, through e-mail, and by phone

Learns and operates Center equipment, machinery, and software at an expert level

Assists customers and staff with the operation of in-store printing equipment

Processes customer sales through the point-of-sale system

Upsells, cross-sells, and actively participates in PostNet marketing and promotional initiatives

Makes and/or schedules deliveries of products to customers

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposits mail in private mailboxes

Captures, completes tasks, and organizes Virtual Mail

PHYSICAL AND SAFETY REQUIREMENTS:

Must be able to stand behind a sales counter for extended periods

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in person

May be required to operate a motor vehicle

PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.