Customer Service Representative

Must Haves:

• 3+ years of inbound call center experience
• 1+ year of remote work experience, preferably in a finance/banking/payments environment
• Experience working in a fast-paced environment - OK with making on average 40+ calls each day
• Needs to be tech savvy: experience working with technology, computers, etc.
• A great communicator - both written and verbal
• Must have good internet connection because remote position

Plusses:

• Experience working at a startup (fast paced, changing environment)
• Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)

Responsibilities:

• Primary work will come from inbound calls, outbound calls, and email support requests
• Assist with customer support such as answering customer emails, customer phone calls, processing payment records, provide customer account coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including Salesforce.