Company Description Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.
Job DescriptionJob Title: Customer Service RepresentativeJob Location: Fully remote
• Pay: $16.00/hr W2 • Job Type: 12 month contract-to-hire
• Shift Dates/Times: 11:00 a.m. - 8:00 p.m., 12:00 p.m. - 9:00 p.m., or 1:00 p.m. - 10:00 p.m. EST
• Benefits: Health, Vision, Dental, 401K
Job Description: The Customer Service Representative provides front line, direct contact with customers when filing claims over the phone. They also inform customers of the organization's products and/or services.
Job Details: - Files claims by collecting pertinent information from customers.
- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
- Processes and determines coverage by reviewing forms and other applicable records.
- Maintains professionalism and effectively interacts with all contacts, both internal and external.
- Maintains department quality standards and performs job duties as directed by supervisor
QualificationsSuccessful candidates will possess the following: - High School Diploma or GED
- 6+ months of customer service experience in a call center role
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Strong conflict resolution skills
- Proficiency in Microsoft Office programs, i.e. Excel, Outlook, Word
- An eye for detail and effective data entry skills
- Must be able to handle/process high call volumes while adhering to scheduled breaks
- Minimum typing speed of 35 WPM
Additional InformationThanks & Regards, Praveen Kumar, Sr. Recruiter
Zillion Technologies Inc
E-mail: praveen(at)zilliontechnologies(dot)com
Phone: