Customer Service Representative

Strictly adheres to Company and plant safety policies and procedures.

Completes all annual training as required.

Develop and maintain relationships with assigned customer accounts

Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately

Process & acknowledge orders received via phone, fax, EDI or mail within 24 - 48 hour period after receipt

Proactively advise customer of order status and shipment tracking as required

Coordinate sample requests for customers & sales

Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects

Act as an information resource for assigned Sales Managers accounts

Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings

Track new project timelines and keep the sales team and customer (if directed) well informed of project status

Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments

Other duties as assigned by management team