Customer Service Representative

Description Job Title: Customer Service Representative (Contract-to-Hire) Location: Chantilly, VA Duration: Contract-to-Hire Job Description: We are looking for a dedicated and personable Customer Service Representative for a contract-to-hire position in Chantilly, VA. The ideal candidate will provide exceptional customer support, handle inquiries, and resolve issues efficiently while maintaining a positive and professional demeanor. This is an excellent opportunity for someone looking for long-term growth within a dynamic team. Responsibilities: + Provide outstanding customer service via phone, email, or chat. + Address customer inquiries, complaints, and concerns in a timely and professional manner. + Process orders, returns, and exchanges accurately. + Assist customers with product information, account details, and service inquiries. + Maintain and update customer records in the company database. + Collaborate with other departments to resolve customer issues and ensure satisfaction. + Follow up with customers to ensure their needs are met and issues are resolved. + Escalate complex issues to higher-level management as needed. Requirements Qualifications: + Previous customer service experience is preferred. + Strong communication skills, both verbal and written. + Ability to handle customer inquiries with patience and professionalism. + Proficient in Microsoft Office Suite (Word, Excel, etc.) and CRM systems. + Ability to multitask and work efficiently in a fast-paced environment. + Strong problem-solving skills and attention to detail. + Positive attitude and team-oriented mindset. Schedule: Full-time, Monday to Friday and some Saturdays as needed. Compensation: Competitive hourly rate during contract period with potential for full-time employment based on performance. If you are looking for a contract-to-hire opportunity where you can grow and make a positive impact, please submit your resume for consideration. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use .