Customer Service Representative

Job Title: Client Service Representative (CSR)

Location: Arnold, MO 63010
Job Type: Part-Time (30 hours/week - Flexible Hours)
Reports To: Agency Owner

Company Overview:

This well-established independent insurance brokerage, founded in 2000, is known for delivering exceptional service and quality insurance solutions to a loyal client base. With a strong focus on long-term relationships and customer retention, the agency is seeking a dedicated and enthusiastic Client Service Representative (CSR) to ensure continued excellence in client service and support.

Position Overview:

The Client Service Representative plays a key role in maintaining client satisfaction and retention. This individual will manage ongoing relationships with existing clients, provide top-tier customer service, and support the daily operations of the agency. This role does not involve sales or new business generation but instead focuses on nurturing client relationships, supporting their insurance needs, and handling various administrative responsibilities.

Key Responsibilities:

Client Service & Support:

• Respond to client inquiries via phone, email, and other communication channels professionally and promptly

• Provide information and support related to insurance policies, answering questions and fulfilling service requests

Client Retention:

• Build and maintain positive, ongoing relationships with clients

• Proactively engage clients to ensure satisfaction and assist with changing insurance needs

Payment Assistance:

• Help clients process payments and troubleshoot payment-related issues

Administrative Support:

• Perform administrative tasks such as data entry, scheduling, filing, and maintaining organized client files

• Coordinate the daily operational needs of the agency to ensure smooth workflow

Personalized Client Engagement:

• Send birthday, holiday, and special occasion cards to foster client connection and loyalty

Insurance Knowledge & Licensing:

• Maintain a working understanding of auto and home insurance products

• If not already licensed, complete the Property and Casualty (PNC) certification within the first 60 days (company covers cost)

• Participate in continuing education to maintain licensing (expenses covered by the agency)

Qualifications:

Required:

• Active PNC license or willingness to obtain it within 60 days of employment

• Familiarity with auto and home insurance products

• Strong written and verbal communication skills

• Excellent organization and time management

• A service-oriented mindset focused on long-term client relationship building

Preferred:

• Experience in a captive insurance environment or formal training programs

• Prior experience in a client service or CSR role

Compensation & Benefits:

• Hourly Rate: $22

• Schedule Flexibility: Part-time with adjustable hours

• Paid Time Off: Generous PTO policy for personal and vacation time

• Continuing Education: All licensing and ongoing training costs fully covered

• Stability & Growth: Opportunity to grow within a supportive, client-focused agency

Why Apply?

• Supportive Team Environment: Work with a close-knit group that values strong client service and team collaboration

• Work-Life Balance: Flexible hours to fit personal and family needs

• Professional Development: Paid licensing and educational opportunities

• Client-First Culture: Join an organization where client satisfaction and employee well-being are top priorities

If you're passionate about delivering exceptional client service and want to be part of a reliable and flexible team, this could be the perfect fit.

PandoLogic. Category:Customer Service,