Customer Service Representative

The Customer Service Representative will assist in selling and promoting GFL's environmental waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist dispatch and drivers with work orders.

Key Responsibilities:

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.

• Answer incoming and make outgoing customer telephone calls.

• Receive and resolve, within established guidelines, customer questions and concerns.

• Maintain new account files.

• Generate work orders for drivers.

• Download, distribute and answer all customer inquiries received via email.

• Process customer payments.

• Assist with some accounts payable and receivables.

• Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.

• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.

• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.

• Perform other duties and responsibilities as required or requested by management.

Requirements:

• One (1) to Two (2) years customer service experience.

• Proficient in Microsoft Outlook, Microsoft Word and Excel.

Knowledge, Skills and Abilities:

• Ability to implement solutions to general and specific customer concerns.

• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.

• Possess good organizational skills and record keeping skills.

• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.

• Good problem-solving ability.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact