Duration: 06 Months (with a possibility of extension)
Client: One of the largest Industrial Gases manufacturers
Overview:
We are looking for an Inbound Customer Service Representative & Outbound Collector who will answer inbound phone calls from internal and external customers and process customers payments.
Duties:
- Make credit release decisions following procedures. Refer customer disputes to field personnel for final resolution.
- Make payment arrangements on delinquent accounts. Escalate customer disputes and collections situations as necessary.
- Assist team in meeting inbound service level standard. Responsible for the investigation and analysis of credit information while working within established guidelines.
- Contact customers regarding delinquent payments and assists in the collection of past due accounts.
- For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc). Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc).
Qualifications:
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work