Our Client, a global service organization engaged in the distribution of automotive and industrial replacement parts, is looking for a proactive, detail-oriented Customer Service Representative in Anaheim, CA for a contract opportunity.
In this role, you will be the first point of contact for our customers, delivering exceptional service and support across multiple channels. The ideal candidate will bring strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.
This is an onsite 6-month contract role, with long term potential that takes place in Anaheim, CA
Responsibilities
- Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
- Respond to customer inquiries regarding products, provide quotes and handle order entry.
- Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
- Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
- Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
- Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
- Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.
Qualifications
- Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
- Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
- Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k)
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.