Salary : $33,745.95 Annually
Location : Americus
Job Type: Full-Time
Job Number: Department: Finance
Division: Utility Billing
Opening Date: 05/06/2025
Description The purpose of the Customer Service Representative classification within the Finance department is to conduct administrative functions associated with receiving account payments and providing information/service to utility, tax, and license customers.
Examples of Duties The functions listed below are those that represent most of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. - Collects payments at the counter, drop-box, and mail.
- Posts payments to account.
- Responds to routine requests for information via phone or email from officials, employees, members of the staff, and the public.
- Calculates and prepares payment agreements for customer and maintain calendar of delinquencies and customer payment agreements.
- Receives, opens, sorts, and processes mail.
- Greets visitors and assists visitors to appropriate person.
- Performs related work as assigned.
Typical Qualifications Education: Requires High School graduation or GED equivalent.
Experience: Requires one year of experience in customer service, billing services or closely related experience.
Supplemental Information Required Certifications and Licenses Valid in the State of Georgia. Physical Demand Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. - Sedentary Work - Involves lifting no more than 10 pounds at a time, and occasionally carrying objects weighing up to 5 pounds.
Work Environment (Unavoidable Hazards) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. Americans with Disabilities Act Compliance The City of Americus is an Equal Opportunity Employer. ADA requires the city of Americus to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
We pride ourselves on providing competitive pay and an excellent benefits package that includes; Health, Dental, and Vision Insurance, Retirement Options, Wellness Programs, 11 Paid Holidays, 3 Personal Days, Birthday Leave, Paid Sick Leave, Paid Vacation Leave, and much more, while also ensuring that we remain compliant with the City Personnel policies and procedures and Local, State, and Federal regulations.
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The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
- Yes, I understand and agree
- No, I do not agree
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Do you have a High School diploma or GED?
Required Question