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As a Customer Service Representative, you will be expected to manage customer inquiries, coordinate with the administration team and service department, and ensure customer satisfaction.
This role offers a contract to permanent employment opportunity.
Responsibilities: - Communicate effectively with customers, addressing their inquiries and concerns.
- Coordinate with the administration team to ensure seamless service delivery.
- Collaborate with the service department to facilitate customer requests.
- Handle inbound and outbound calls, maintaining detail oriented and patience.
- Use Microsoft Excel and Word to manage customer data.
- Keep detailed and accurate customer records.
- Manage email correspondence with customers, responding in a timely and detail oriented manner.
- Process order entries promptly and accurately.
- Schedule appointments according to customer needs and company availability.
- Uphold the company's reputation for excellent customer service by ensuring all tasks are executed efficiently.
Proficiency in handling inbound calls and providing exceptional customer service - Experience working in a call center environment - Strong data entry skills with attention to detail - Ability to manage email correspondence professionally and effectively -
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Navantia Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Date Posted: 21 April 2025
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