Join Our Dynamic Customer Service Team. At Conduent, we are dedicated to delivering essential services for Fortune 100 companies and over 500 government entities, making a meaningful impact on the lives of millions. We are seeking passionate individuals to join our team as Customer Service Representatives who thrive on helping others and providing outstanding service.
What We Offer: - Stable Employment: Enjoy a reliable schedule with full-time opportunities.
- Competitive Compensation: Start at $15/hr, with potential shift differentials of $1.10 for hours from 6 PM-6 AM, and $1.00 for weekend shifts.
- Comprehensive Training: Benefit from thorough paid training and additional overtime options to enhance your skills.
- Performance Incentives: Earn up to $350 extra per month by meeting your performance metrics after training.
- Career Advancement: Discover opportunities for growth and professional development within our supportive environment.
- Benefits Package: Gain access to a wide range of benefits and a workplace committed to your success.
Your Role: - Handle a high volume of inbound calls with efficiency and grace.
- Access and manage cardholder accounts, providing essential information about payments and benefits.
- Assist customers with transaction inquiries and account status updates.
- Practice active listening to understand customer needs and deliver clear, accurate information.
- Efficiently process transactions through web-based applications and handle research requests diligently.
- Maintain expert knowledge of our company's programs, policies, and technologies.
- Communicate empathetically while ensuring compliance with all regulatory requirements.
- Support team operations during high-demand periods to sustain exceptional service delivery.
What We're Looking For: - Strong communicators who can simplify and effectively convey complex information.
- Dedicated professionals with a solid work ethic and effective problem-solving abilities.
- Customer-focused individuals who excel at navigating multi-screen applications while guiding clients to suitable solutions.
- Commitment to full attendance throughout our three-to-five-week paid training program.
Requirements: - High School Diploma or equivalent and at least 18 years of age.
- A minimum of 6 months experience in Customer Service or Call Center roles.
- Willingness to undergo a background check, credit check, and security fingerprinting.
Take the next step in your career and join a team that values quality service and continuous improvement. Apply today and become a vital part of our customer service team.
This position is onsite in San Antonio, TX.
Conduent is an Equal Opportunity Employer and considers candidates from diverse backgrounds without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, or any other protected group.
We prioritize the health and safety of our employees and community. While vaccination is not mandatory for most roles, you are required to provide your vaccination status as part of the employment process, where legally permissible.