Join our team at Conduent, where we deliver critical services and solutions to Fortune 100 companies and over 500 governments, making a difference for millions. Here's your chance to thrive in a workplace that values your individuality.
Customer Service Representative - Onsite in San Antonio, TX If you are passionate about helping others and providing outstanding service, this role is for you. As the first point of contact for our client's customers, you will receive paid training, competitive pay starting at
$15/hr, and various incentives and benefits to ensure you make an impact every day.
What We Offer: - Full-Time Employment: Enjoy a reliable schedule and job stability.
- Competitive Pay: Start at $15/hr, with shift differentials of $1.10 for late-night shifts and $1.00 for weekends.
- Paid Training & Overtime: Comprehensive training to help you excel, along with overtime opportunities.
- Incentive Plan: Earn potential bonuses of up to $350 monthly for meeting performance metrics after training.
- Career Growth: Take advantage of advancement opportunities in a supportive and innovative environment.
- Full Benefits: Access a wide range of benefit options in a workplace committed to your success.
Your Responsibilities: - Manage a high volume of inbound calls efficiently in a fast-paced setting.
- Access cardholder accounts to provide information regarding payments and benefits distributed by government agencies.
- Assist cardholders with inquiries related to transactions and account statuses.
- Listen to customers to understand their needs and provide clear, accurate information.
- Process transactions quickly using web-based applications and handle research requests meticulously.
- Maintain thorough knowledge of company and client programs, policies, and technology.
- Communicate warmly and empathetically while ensuring confidentiality and compliance with regulations.
- Support team operations during busy periods or absences to ensure seamless service.
Your Qualifications: - A clear and effective communicator, able to explain complex information simply.
- A dedicated professional with strong work ethic and problem-solving skills.
- A customer service enthusiast skilled in navigating multiple screens and applications.
- Ready to commit to full attendance during our essential paid training period lasting three to five weeks.
Requirements: - Must be at least 18 years old and possess a High School Diploma or equivalent.
- 6 months of experience in Customer Service, Call Center, or Dispatch roles.
- Completion of a background check, credit check, and security fingerprinting.
Take the next step in your career and become a vital member of our customer service team in San Antonio. Apply today.
Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to protected attributes.
For individuals requiring accommodations, please submit a request through our ADAAA Accommodation form.
At Conduent, we prioritize the health and safety of our associates and their communities. For U.S. applicants, while vaccination is not mandatory, you may be asked for your vaccination status where legally permissible.