Customer Service Representative III

Contractor who started was unable to continue.

Title - Service Specialist/ Parts Services(Please use this title when recruiting)
Number of Leased Workers needed - 1
Tentative start date - asap
Tentative end date - 12 months
Work shift (days/times) - 1st shift

Travel Required (% of travel) - None except going to office two days a week
Is this a temp to perm position - contract but possible hire on but not guaranteed

Roles and Responsibilities:
Role Summary/Purpose

Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Essential Responsibilities

• Perform professional customer call handling and communication.

• Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.

• Deliver part solutions within the required global compliance guidelines

• Optimize all cycle time elements associated with the order fulfillment process.

• Act independently in a self-directed manner.

• Directly place orders with internal and external suppliers.

• Levera computer tools and on-line databases to determine best actions to take on orders.

• Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.

• Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.

• Create commercial invoices for some international orders when necessary.

• Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.

Qualifications/Requirements

• Customer communications and problem solving experience

• Parts logistics and global systems understanding

• Demonstrated team player that is effective working independently in a complex environment

• Experience with Microsoft Office and Oracle applications

Desired Characteristics

• Associated Degree or equivalent experience

• Oracle application experience

• Proven strong customer advocate

• Working knowled of customs processes

• Demonstrated Product Structure knowled

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."