Job Summary The Sales Support Specialist plays a crucial role in supporting the sales team, managing production workflows, and providing exceptional customer service. This role involves interacting closely with customers, tracking, investigating, and reporting sales information, and resolving any issues that arise. The Sales Support Specialist will maintain comprehensive customer history and ensure seamless communication between sales teams and customers.
Key Responsibilities Sales Support: Support the sales force with information sharing, metric tracking, and customer support. Action Summaries: Consolidate, analyze, and forward daily action summaries to managers. Product and Pricing Information: Provide customers with product, promotion, and pricing details by answering inquiries and clarifying requests. Sales Tracking Reports: Prepare and forward sales tracking reports, comparing sales against projections. Customer Database: Maintain and update customer profiles in the database. Reporting: Prepare and distribute monthly reports on sales and customer activity. Sales Presentations: Compile and analyze data for sales presentations, including creating materials and presentation formats. Order Management: Directly enter and verify orders with customers, ensuring accurate records and payment details. Issue Resolution: Investigate and resolve order and inventory issues, providing alternative solutions when necessary. Customer Communication: Address customer complaints and inquiries, escalating when needed and ensuring timely resolution. Production and Accuracy: Meet monthly and yearly metrics for production and order accuracy. Cross-Functional Support: Provide backup support to other Customer Service areas as needed. General Assistance: Assist customers at the request of sales teams, following all guidelines and procedures within the supply chain. Required Qualifications - Education: High school diploma or general education degree (G.E.D.).
- Experience: Minimum 6 months to 5 years of related experience in a customer support or sales environment.
- Software Proficiency: Competent in various software applications, including Microsoft Office (Word and Excel).
- Communication Skills: Ability to communicate effectively via telephone and email.
- Interpersonal Skills: Demonstrated effective interpersonal communication skills.
- Organization: Strong organizational skills and ability to manage time efficiently in a fast-paced environment.
- Reliability: Must have a reliable work ethic and maintain good attendance.
- Accuracy: Must be accurate and thorough when capturing and communicating data.
- Flexibility: Willingness to work overtime as needed to meet business demands.
- Essential Functions: Ability to perform the essential functions of the job, with or without reasonable accommodations.
Preferred Qualifications - Previous experience in a sales support or customer service role within a fast-paced environment.
- Familiarity with CRM software or other customer management tools.
- Experience in order management or inventory systems.
Certifications Any relevant certifications in customer service, sales support, or related fields would be a plus.