Customer Service Representative III

Work Hours: 8:00 AM - 4:30 PM CT
Hybrid schedule (specific days to be discussed with the hiring manager)
Candidate must reside within 1 hour of the office
Potential for conversion to a full-time role, based on performance
Hiring manager is on Eastern Time; interviews will be conducted virtually
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Individual contributor that executes entry-level tasks within a process or sub process ensuring that
individual performance goals for that process are met, while exhibiting a basic understanding of the
impact to other process areas.

CORE RESPONSIBILITIES AND TASKS (IDENTIFY UP TO 6 CORE RESPONSIBILITIES WITH ASSOCIATED JOB TASKS)
Responds promptly to customer inquiries through various channels.
Process orders and requests as
assigned
Primarily responsible for the processing of all incoming and outgoing calls for internal & external
customers
Collaborates with appropriate intercompany resources
Inputs and/or modifies service order requests based on customer need and provides customer
confirmation
Follows clearly documented departmental standard operating procedures
Process customer payments and provide proof of payment to customer
Provide customer invoices on demand
Generate and deliver customer specific "service" reports via SAP as requested
Perform tasks in accordance with the standard work document and performance metrics for that given
process

POSITION REQUIREMENTS
Required: High school diploma or equivalent plus 1 year of applicable work experience in a customer-focused
role OR associate's degree with demonstrated capability in comparable work
Software skills (ERP) SAP expreince preferred. Outlook, Micorsoft Suite experience required

KNOWLEDGE & EXPERIENCE:
Required: Excellent time management, organizational, written and verbal communication skills.
Demonstrated ability in analytical problem solving and decision-making skills
Ability to handle difficult or sensitive situations
Strong willingness to learn and improve.
Ability to work as an individual and in a team
Ability to multitask via multiple channels.
Provides detailed, personalized, friendly & polite service to ensure customer retention.
Basic Computer Skills

PHYSICAL REQUIREMENTS:
Must be able to sit, stand, hear, and see on a constant basis.
Must be able to walk, write, and type on a frequent basis.
Must be able to climb and descend stairs.
Must be able to bend, carry, reach, push, and pull on an occasional basis.
Must be able to communicate verbally and in writing.
May be exposed to varying amounts of dust and dirt.
Work surfaces may include concrete.
Employee must be able to operate a computer and communicate via telephone.