Job Summary The Customer Service Representative III is an individual contributor responsible for executing entry-level tasks within defined customer service processes. The role involves handling customer inquiries, processing service requests, and ensuring customer satisfaction by delivering timely and accurate support. The CSR III demonstrates a strong understanding of customer needs and contributes to performance goals while collaborating with internal teams and adhering to company standards.
Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, or other channels
- Process customer orders, service requests, payments, and provide required documentation
- Manage incoming and outgoing calls from internal and external customers
- Input and update service order requests based on customer needs; confirm details with customers
- Collaborate with intercompany teams to resolve service issues
- Provide customer-specific reports via SAP as requested
- Generate and deliver invoices and proof of payment upon demand
- Follow standard operating procedures and document work in accordance with performance metrics
- Maintain detailed, accurate, and customer-focused communication to ensure satisfaction and retention
- Perform tasks according to established standard work and meet daily process goals
Required Qualifications - High school diploma or equivalent with a minimum of 1 year of experience in a customer-focused role
- OR an associate's degree with relevant experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with ERP systems; SAP experience preferred
- Strong written and verbal communication skills
- Excellent time management and organizational abilities
- Proven problem-solving and decision-making skills
- Ability to manage multiple tasks and work effectively both independently and in a team
- Strong customer service orientation with attention to detail
Preferred Qualifications (if any) - Previous experience using SAP for customer service or order processing
- Experience handling sensitive customer interactions or escalations
Certifications (if any) Education: High School