Salary: $3,768.00 Monthly
Location : Maui County (various), HI
Job Type: Permanent Full-Time
Job Number: R-11046
Department: Department of Water Supply
Opening Date: 02/28/2025
Closing Date: Continuous
DescriptionIMMEDIATE VACANCY: Department of Water Supply
Supervises and participates in, and/or regularly performs the more difficult and complex public contact and clerical work in connection with the processing of water, sewer or refuse service applications, the maintenance of customer service records, the initiation and adjustment of service charges, and the handling of inquiries and complaints; and performs other related duties as required.
Distinguishing Characteristics:
This class differs from that of Customer Service Representative I in that the Customer Service Representative II supervises and participates in, and/or regularly performs the more difficult and complex public contact and clerical work in connection with the processing of water, sewer or refuse service applications, maintenance of customer service records, initiation and adjustment of service charges, and the handling of inquiries and complaints; whereas the Customer Service Representative I performs public contact and clerical work in handling water, sewer or refuse service applications, delinquent accounts, and complaints and records.
Examples of Duties The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.
- Supervises and participates in, and/or regularly performs difficult and complex work in processing applications or requests for establishing, transferring or discontinuing water, sewer or refuse services, furnishing information on charges, and explaining rules, regulations and policies relating to water, sewer or refuse service matters.
- Handles the more difficult complaints, inquiries and problems which may require considerable follow up and research to resolve.
- Initiates requests for, and reviews results of field investigations of high bill complaints.
- Reconstructs the billing process and, as necessary, recommends billing adjustments based on investigations and other findings.
- Notifies service holder of adjustments and prepares adjustment authorizations.
- Determines and assigns service codes.
- Oversees the maintenance and updating of customer service records to ensure that service history and service holder card files are kept current and accurate.
- Assists in developing and revising procedures and forms to improve and simplify work systems.
- Assists in instructing new employees on work processes and procedures.
- Prepares correspondence as required.
- May assume the duties and responsibilities of superiors in their absence.
Minimum Qualification Requirements Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and three (3) years of clerical experience, one (1) of which shall have involved processing and reviewing applications, permits, payments and/or other requests for services.
License Requirement: None.
Knowledge of: Office practices and procedures; basic principles and practices of public relations; practices and procedures relating to provision of water, sewer or refuse service, as applicable, to customers; arithmetic; grammar and word usage; pertinent departmental rules, regulations and policies; as applicable, basic principles and practices of supervision.
Ability to: Deal tactfully and effectively with the public; effectively communicate orally; understand and explain pertinent departmental rules, regulations and policies; do arithmetic computations; operate office machines and equipment; understand and apply coding systems; as applicable, assign and review the work of others.
Health and Physical Condition:
Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.
Physical Effort Grouping: Light
Supplemental InformationNOTE: Qualified applicants will be required to take an online exam. Applicants are required to test alone in a quiet, distraction-free area using a reliable computer with a high-speed internet connection, a microphone, a webcam (internal or external), and a Windows or Apple Operating System. Applicants who do not meet the system requirements will be provided an opportunity to take the online exam on site.
APPLICATIONS MAY BE FILED ONLINE AT:
If you have never applied for a job using the NEOGOV system, you must create an account. You will need a username, password, and working email address to create your account. Your detailed work history is required on the application. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is NOT an acceptable response under the "Work Experience" section. An application containing this response may be deemed incomplete. Applications may be rejected if they are incomplete.
EXAMINATIONS ARE ADMINISTERED IN THE COUNTY OF MAUl ONLY
The above examination is being given on an open-competitive basis to establish an eligible list which shall be effective for not more than one year unless extended by the Director of Personnel Services.
AN EQUAL OPPORTUNITY EMPLOYER The County of Maui does not discriminate on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy, arrest and court record, assignment of child support, national guard participation or any other basis covered by state or federal laws governing non-discrimination
Pre-Employment/Post-Offer Drug Screening Test: All applicants, who will enter a safety sensitive position or certain designated categories that the Personnel Services Director has established or who are required by law to be drug tested must pass a pre-employment/post-offer drug screening test as a condition of employment. There is no retesting or re-evaluation process. Cost for the drug screening test shall be borne by the County of Maui.
Personnel Services Email:
01
Do you have three (3) years of clerical experience, one (1) of which shall have involved processing and reviewing applications, permits, payments and/or other requests for services.
02
If yes, please indicate at which employer(s) did you gain this experience. (See "resume" is not acceptable.)
Required Question