What We Need:
Brady Corp is looking for a Customer Service Representative to join our Electromark team. This position provides new and existing customers with the best possible service in relation to order entry, quoting, service requests and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines.
What You'll Be Doing:
Responsible for customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction
Through training and continuous learning opportunities, maintain a working knowledge for all products of the division, and major product lines for other divisions, to properly advise customers
Identify problems and all relevant issues in straightforward situations, assess using standard procedures, and make sound decisions
Develop relationships with customers and use product and process knowledge to provide an unrivaled customer experience
Understand and contribute to company and department goals, missions, and philosophies by initiating ideas and demonstrating decision-making skills
Provide customers product and service information and identify application solutions to maintain revenue streams from customer relationships
Solve unique and complex problems that have a broad impact on the business
Involved in process improvement through collaboration with peers, inter-company departments, and leadership
What You Need To Be Successful:
High School Diploma is required. Associate's degree is preferred
Minimum of 2 years related experience in a fast-paced customer service environment
Proven problem solving and communication skills with productive time management abilities
Ability to understand and follow standard work procedures to make effective decisions independently and quickly adapt to a variety of job duties
Commitment to superior customer service and ability to build cross-functional relationships
Solid computer background (Google Suite)
Strong sense of personal and professional accountability
Willingness to learn on-going manufacturing capabilities, Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization