Company Description For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future - we look forward to hearing them.
Customer Service Representative Kalama, WA or Rancho Cucamonga, CA Welcome to Steelscape. With a team of 400 strong, our people are our strength. We are a leading west-coast manufacturer of coated and painted metal for the construction industry, providing enduring products, inspiring design options, and superior customer experience - building a foundation of strength, beauty, and performance within our communities. We sit alongside our colleagues at ASC Profiles as part of NS BlueScope Coated Products North America, a joint venture between BlueScope and Nippon Steel.
We are seeking a
Customer Service Representative who brings their collaborative, client facing, and change-friendly mindset to work and drives proactive change to achieve the goals of the business. This role can be based out of Kalama, WA or Rancho Cucamonga, CA and will have a hybrid schedule after the initial training period.
The purpose of this position is to manage the order fulfilment process and develop strong relationships within our customer base as the key internal contact. The CSR is the primary customer contact for orders processing and is the internal pivot point for customers to support other departments: Sales, Production Planning, Purchasing, Credit, Logistics and Operations. This position works closely with all other departments in the production and delivery of customer goods and one key to success will be developing those contacts and understanding all aspects of Steelscape. Often the primary contact with customers is ensuring open communication and updates on all aspects of orders entered. This position also functions to provide quotations, advice on order status and offer technical support on product offer.
Primary Duties & Responsibilities - Being proficient in Steelscape product offerings, capabilities and operational procedures.
- Taking orders from customers and input into order management software following the service offer, policy, and procedure, including order acknowledgement process.
- Review customer status reports on a weekly basis for accuracy.
- Using the web quote system to price orders in compliance with directions from the Account Manager or Sales Manager.
- Issuing order amendments to reflect changes made by customers or other departments.
- Review reporting and forecasting. Performing weekly updates for aged inventory reports.
- Reviewing territory forecast with Account Manager or Sales Manager monthly and attending forecast meetings.
- Facilitating claim resolution and recovery orders.
- Reviewing and working with quality and/or operations on held coil disposition.
Minimum: - HS Diploma or GED
- Two years' customer service experience or equivalent industry experience
- ERP experience
- Track record of strong performance and achievement of goals
Preferred: - Bachelor's degree or at least 3 years additional experience in lieu of degree plus
- 2+ year's customer service experience in manufacturing environment
- Project management experience
- Knowledge of SAP Software
- Knowledge of manufacturing processes and procedures
- Knowledge of Steelscape preferred
Key Competencies: - Ability to multi-task, prioritize and manage time effectively
- Ability to work positively with cross-functional employees.
- Analytical Skills
- Dispute resolution / negotiation skills
- Excellent communication skills, both written and oral
- Excellent customer service skills
- Highly motivated with a desire to be successful
- Experienced in Microsoft Windows, Word, Excel, PowerPoint and MS Outlook.
- Self-starter; high achievement orientation
- Strong organizational skills
- Strong passion for providing excellent customer service
- Team player
Salary Range: This position's estimated annual base salary is $63,858.00 - $95,786.00. Actual base salary will be dependent on an individual's skills, qualifications, and experience. This role is eligible for 401k Savings plan, Healthcare (medical, dental and vision), and other generous rewards.
Additional Information The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO: Employer/M/F/Disabled/Protected Veteran BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.