Join a Groundbreaking Partnership in Regenerative Medicine.
Induce Biologics USA Inc. is proud to be the appointed representative for Red Rock Regeneration Inc. in the United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products. This collaboration places us at the forefront of delivering cutting-edge solutions to patients within the U.S. healthcare market.
By joining Induce Biologics USA Inc., you'll be part of a mission-driven team working with revolutionary technology that's reshaping the future of bone regeneration-and making a real difference in patients' lives.
Responsibilities
- Provide outstanding customer support by processing and responding to customer and sales team needs.
- Process orders & inquiries received via phone, fax, email, and eCommerce platform.
- Maintain customer account information, ensuring maintenance of all related paperwork.
- Assist customers with onboarding, including navigating the website, placing orders, and resolving issues related to ordering.
- Gather customer feedback and share insights with the team to improve processes and enhance the overall customer experience.
- Handle customer complaints and inquiries in a timely manner.
- Collaborate with customers and QA to provide information requested by QA to facilitate investigation and closure of product complaints.
- Advise customer on product availability and inventory status; assist with ordering problems involving delivery, pricing and billing.
- Promote our products through effective support and ongoing relationships with all customers, internal and external.
Qualifications
- High School Diploma or equivalent
- Minimum of two (2) years' experience in customer service, preferably in a similar industry.
Preferred Qualifications
- Associate degree or Higher degree preferred.
- Preferred experience with a small company and/or start-up environment in the medical device, biologics, or pharma/biotech industry.
- Experience with ERP and CRM programs
Skills, Knowledge, and Abilities
- Strong customer service focus and customer relations skills.
- Must be able to work in a collaborative team environment as well as independently.
- Proficient in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
- Flexibility and strong organizational skills with the ability to prioritize multiple tasks and meet daily order deadlines
- Must have excellent communication and interpersonal relationship skills.
- Available to work Monday-Friday.
- Must be able to work holidays and overtime as needed.
- Must be local and able to work on-site in Irvine, CA.
For California, the base pay range for this position is $25.00 to $27.00 / hour. The pay for the successful candidate will depend on various factors (e.g., qualifications, skills, education, prior experience).
Equal Employment Opportunity Statement
Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Third-Party Recruiters
Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.