Please note this is not a remote position Pay Rate: $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift
ESSENTIAL DUTIES AND RESPONSIBILITIES- Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
- Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
- Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
- Alert Security to potential problems and emergencies
- Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
- Assist in promotional events as needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification:
- High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
- 1-year call center or reservation agent experience preferably in a hotel or casino environment
Required Skills:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
- Excellent written, verbal and interpersonal communication skills
- Must be able to read and write English
- Proven to accurately type 35 wpm
Required Abilities:
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to maintain a fast paced work environment
- Ability to enthusiastically and professionally sell and / or up-sell property amenities
- Ability to speak in a clear, concise and pleasant voice
- Ability to answer a multi-line phone system in a professional and courteous manner
- Ability to operate phone and computer systems simultaneously
- Working knowledge of phone systems and computer applications
PHYSICAL DEMANDS - Must be able to sit for long periods of time with occasional amounts of walking and standing
- Must have a good sense of balance, and be able to bend and kneel infrequently
- Must be able to reach and twist occasionally
- Must be able to push, pull and grasp objects occasionally
- Must have the ability to independently lift up to 5 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT- Work is performed primarily in administration building but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally must deal with angry or hostile individuals
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.