Customer Service Representative I

Description

Are you a detail-oriented problem solver who thrives in a fast-paced environment? Do you enjoy providing exceptional customer service and managing multiple tasks? If so, we want you.

Your Role:

As a Customer Service Representative I, you'll be the vital link between our company and our valued customers. You'll handle a variety of tasks, from answering inquiries and scheduling services to managing invoices and resolving customer concerns. This role requires a blend of excellent communication, organizational skills, and the ability to adapt quickly to changing priorities.

Why Join Us?

• Opportunity to grow and develop your skills.
• A dynamic and supportive team environment.
• The ability to impact the customer experience.
• Competitive salary, health insurance, PTO, 401(k)

Responsibilities

Key Responsibilities:

• Customer Champion: Be the first point of contact, answering calls and emails promptly and professionally.

• Problem Solver: Efficiently address customer inquiries, complaints, and service requests.

• Organizational Maestro: Manage and retain customer accounts, schedule services, and dispatch jobs using our CRM system.

• Financial Guru: Generate invoices, process payments, and assist with accounts receivable tasks.

• Documentation Whiz: Maintain accurate records, manage files, and ensure all necessary documentation is completed.

• Team Player: Collaborate with sales and operations teams to achieve monthly goals.

Qualifications

What We're Looking For:

• High Detail Orientation: You meticulously manage information and ensure accuracy in all tasks.

• Strong Sense of Urgency: You thrive in a fast-paced environment and can handle multiple priorities efficiently.

• Excellent Communication Skills: You communicate clearly and professionally, both verbally and in writing.

• Adaptability: You can quickly adjust to changing priorities and learn new processes.

• Process Driven: You enjoy following and improving processes.

• Independent worker with the ability to collaborate.

Qualifications:

• High School Diploma/GED.

• Proven customer service experience.

• Experience with invoicing and basic accounting.

• Proficiency in Microsoft Office Suite and CRM software.

• Reliable transportation.

• Experience in the environmental field is a plus.