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(accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular
Language Fluency: English (Required)
Work Shift: 1st Shift (United States of America)
Please review the following job description: The incumbent is responsible for providing effective customer service and administrative support in order to maintain business relationships between the Company and its policyholders, agents and claimants by answering questions, solving problems and providing advice and/or assistance via telephone.
ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Answer inbound calls in order to identify customer needs, clarify information, research issues, and provide solutions/alternatives in a timely, efficient manner.
- Provide support and information to customers and agencies regarding policies, initiating policy endorsement changes, answering billing and rate-related questions, establishing first notice of loss (FNOL) claims and responding to other related queries. Communicate feedback via email and/or fax, as needed. If licensed, may explain policy coverage.
- Prepare and mail letters to customers, agents and mortgagees regarding topics such as policy suspension, change requests, and no loss affidavits. Document all conversations within the database in a detailed, factual, clear, and readable manner.
- Process policy payments, cancellations, rejected payments and nonsufficient fund items, ACH sweep payments, refunds and write-offs, and verify accuracy of same.
- Perform data entry for payments, cancellations, reinstatements, finance agreements, and account adjustments in sync with Company standards and best practices.
- Responsible for meeting personal/team qualitative and quantitative targets set by the department.
QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- One year of related, applicable experience or training, specifically in customer service and/or insurance
- High school diploma or general education degree (GED) equivalent
Preferred Qualifications: - Fluency in Spanish
- May require license dependent on duties performed
General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.
Why CRC Group?
• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.
Who We're Looking For
We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.