Customer Service Representative I

Salary: $17.36 - $26.04 Hourly
Location : Bradenton, FL
Job Type: Full-Time (Hourly)
Job Number: 25-00243
Department: Public Works
Division: Transit
Opening Date: 03/31/2025
Closing Date: 4/7/:59 PM Eastern

General Information
Work Location: Transit Division, 2411 Tallevast Road, Sarasota, Florida 34243
Work Hours: Monday - Friday 10:00 am - 7:00 pm

Expected Starting Hourly Range: $17.36 - $21.70

This classification performs entry level customer service and customer accounting functions, working in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus.

Working Conditions
Indoor/Office environment; high noise environment while performing certain responsibilities. Lifting equipment up to 25 lbs. alone; up to 75 lbs. with assistance. Sitting at a computer workstation and maintaining concentration for long periods of time. Telephone / face to face with general public/clients.

Job Description
Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Assists with Para-Transit scheduling and coordination.

Indexes and files correspondence, reports, cards, records and other related materials, in accordance with established policies and procedures.

Receives and dispenses information by telephone, letter, or by direct contact with the public; explains departmental programs and policies in a positive and courteous manner.

Processes telephone requests for both registration and appointments for the Para-Transit system.

Screens applicants to determine eligibility needs based on established criteria.

Makes referrals to related human services agencies for assistance as individual needs dictate.

Verifies invoices and other related billing procedures.

Prepares and maintains computerized reports and files.

Attends transit-related training as directed by management.

Communicates clearly, effectively and tactfully, orally via telephone, and in writing; may communicate with drivers via radio.
Acts as the Emergency Operations Center Special Needs Representative.

Assist with Paratransit scheduling and coordination, Transit/Trolley route information and schedules, and serving customers at Transit Station and transfer points.

Performs other related work (including weather or other extreme emergency duties) as required.

Minimum Qualifications
High school graduate/equivalent.

Minimum of two (2) years clerical customer service-oriented experience.

Equivalent combinations of education and experience may be considered.

More
Prior experience in a customer service call or support center environment highly desired.

Knowledge, Skills, and Abilities:

Knowledge of, or ability to quickly learn, the street system and geography of Manatee County.

Skill in computer operations, including pertinent software applications (i.e., MS Word, Excel, Access) and a specialized Transit Customer Service system (training provided).
Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at x 3865.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
Full Time Positions

Employee Assistance Program (EAP):
•  ComPsych- offers all employees and their family members with emotional, financial, legal, and work/life balance support.
•  LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
•  Five (5) free visits annually for employees and covered family members. Wellbeing Benefits:
•  Wellness/Health Coaches (5 Free per year)
•  On-site Fitness Centers for you and your dependents with 24/7 access
•  Personal Training (5 Free per year)
•  Pharmacy Technician
•  Group Fitness Classes
•  Musculoskeletal Physical Therapy Management
•  Diabetes Care Program
•  Registered Dietician (5 Free per year)
•  Massages with licensed therapist (small copay) Miscellaneous Benefits:
•  Workers' Compensation
•  Training/Seminars
•  Premium Pay Differentials/Career Ladders
•  Government employee discounts at many retailers and attractions
•  Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off:
•  12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
•  Three (3) Personal Holidays
•  Personal Sick Leave
•  Family Sick Leave
•  Sick Leave Bank (Donated Hours)
•  Professional Medical Appointment Leave
•  Bereavement Leave
•  Military Leave
•  Military Training Leave
•  FMLA Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week.
Years of Service Vacation Days
0-5 16.25 days
6-.50 days
11+ 22.75 days
•  Earn an additional day of vacation every six (6) consecutive months of no sick leave. Insurance:
•  Award-winning Health Plan with deductibles as low as $0.
•  Dental Insurance
•  Vision Insurance
•  Prescription Insurance
•  Life Insurance (6 times salary at low cost)
•  Long-term and Short-term Disability Insurance Retirement:
•  Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
•  457b Tax Deferred and ROTH account options through Voya.
•  FRS Webinars
•  Free financial guidance with licensed, non-commissioned financial planner Career Wellness:
•  Professional Leadership Programs
•  Instructor-Led and eLearning Training
•  Premium Pay Differentials/Career Ladders
•  Career Counseling
•  Toastmasters
•  Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
•  Employee Recognition Programs with monetary and time-off awards Education Benefits:
•  Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement.
•  Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
•  Public Service Loan Forgiveness (PSLF) Flexible Spending Account:
•  Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
Permanent Part Time - Benefits

Employee Assistance Program (EAP):

• ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support.

• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
Miscellaneous Benefits:

• Workers' Compensation

• Training/Seminars

• Fitness Center Access for employee only

• FRS options

• Premium Pay Differentials/Career Ladders

• Government employee discounts at many retailers and attractions

• Access to Manatee County Library Services (books, digital services, tools, museum passes).
Paid Time Off:

• 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.

• Three (3) Personal Holidays

• Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.
per pay-period basis, any work schedule less that this will be earned on
a pro-rated basis
01

VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.

Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.
Note: "See Resume" is not acceptable.

Identify all gaps not related to medical reasons.
•  I acknowledge the above statement 02

If you are claiming Veteran's Preference, please check category of eligibility
•  A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense . click apply for full job details