Customer Service Representative I

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer service Representative / University Coordinator/Faculty Coordinator

Location: Boston, MA

Duration: 3 months

Pay Rate: $25.00/hr.

Job Description:

• Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a Client's office, department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Client's community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the Client's department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on Client's campus.
• The Guest Services Coordinator will assist the Guest Services Team with program check-ins and check-outs; daily operations of the front desk and back office; supporting participant and program needs; and additional duties. Assist with participant requests by collaborating with on-campus partners and providing concierge services. Assist Guest Services Team with various projects with Operations, IT, Program Delivery, and MBA Services, including security sign replacements, technology upgrades, and group gift distribution.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.