AWS/CES is looking for several a Customer Service Representative I for our water solutions and technology client. - Location: Auburn, NY
- Pay-rate: $21.24 per hour
- Schedule: 8am-5pm Monday-Friday
- Temp-to-Perm position
We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department.
Key Responsibilities: Be the first point of contact for customers via phone and email
Route inquiries to the appropriate department and ensure timely follow-ups
Adhere to ISO9001 Customer Service Procedures and Work Instructions
Use key systems such as: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), 8 8 (Phone System)
Assist with warranty claim processing
Support the Customer Service Manager with additional tasks as needed
Preferred Skills & Experience: 1-3 years of customer service experience
Experience using ERP-LX is required
Solid financial and accounting aptitude
Strong problem-solving and decision-making abilities
Comfortable with Microsoft Office, Salesforce, and CRM tools
Clear and professional communication skills
Able to work independently, take initiative, and stay organized
High school diploma required; Associate's degree or some college preferred
If you are interested, please submit your updated resume to CESGUS