Customer Service Representative I

Customer Service Representative I
Auburn, NY
8 Months

We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an employee going on maternity leave later this year.
While prior knowledge of part and pump terminology is helpful, training will be provided.

Key Responsibilities
Serve as the first point of contact for customers via phone and email
Route inquiries appropriately and ensure prompt responses
Follow ISO9001 Customer Service Procedures and Work Instructions
Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
Assist with warranty claim processing
Perform other duties as assigned by the Customer Service Manager

Preferred Skills & Experience
1-3 years of experience in a customer service role
Proficiency with ERP-LX required
Financial/accounting aptitude and strong problem-solving skills required
Familiarity with MS Office, Salesforce, and general CRM tools
Strong communication skills, customer-focused mindset, and ability to work independently
Responsible and self-motivated
High school diploma required; Associate's degree or some college coursework preferred