Job location :
Georgia Department of Revenue 4125 Welcome All Rd Atlanta, Georgia 30349 Hours: M-F (8 hours daily) Temp-Perm Pay: 15hr The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GED
AND six months of experience handling customer questions, complaints, and/or providing information.
Duties include, but are not limited to:
Responding to customer requests
Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions
Preferred:
- 1 year of contact center experience
- Proficiency with software applications to include Microsoft Word, Excel, and Outlook
All candidates must submit a Tax Clearance Letter and complete a Tax Authorization Form to be considered.