Customer Service Representative I-Call Center

Atlanta, Georgia

Nitelines USA, Inc
Apply for this Job
Job location : Georgia Department of Revenue

4125 Welcome All Rd Atlanta, Georgia 30349

Hours: M-F (8 hours daily)

Temp-Perm

Pay: 15hr

The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.

Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.

Duties include, but are not limited to:

Responding to customer requests

Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized

Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions

Preferred:
  • 1 year of contact center experience
  • Proficiency with software applications to include Microsoft Word, Excel, and Outlook
All candidates must submit a Tax Clearance Letter and complete a Tax Authorization Form to be considered.

Date Posted: 03 June 2025
Apply for this Job